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Program Updates | FAQs | Support Forum

CERTAIN BUILDS HAVE BEEN DISCONTIUED..

Any build of ATCsimulator2 prior to version 3.5.0 have been discontinued and are no longer supported due to too many changes in the Windows operating system. This includes build 2.1.0.183, 2.2.0.4 and 2.8.9. Any support requests for the above mentioned versions will not receive a response.

Schedule for Product Support:

Monday thru Friday from 4:00pm to 08:00pm CST

Our offices are closed on the weekends
and Federal Holidays.

USB Headsets

For those of you wishing to utilize speech recogntion, USB headsets are not recommended. A standard analog headset that uses the MIC input of your sound card produces superior response to that of USB headsets. Plus, known issues with USB headsets will be avoided when a standard analog headset is utilized. This information is most applicable when using the shareware program ATA (Air Traffic Assistant) designed for use with ATCsimulator2.

SUPPORT FORUM

SUPPORT FORUM Access is to validated paying customers only. Be prepared to provide your Paypal transaction ID and/or your receipt to gain forum access.
We do not grant access to the forum to the general public due to abuses by SPAMBOTS and other unwelcome automated internet nuisances.

FILE DOWNLOAD/UPGRADE POLICY

Downloads of updates or complete purchased versions are provided for 30 days from the date of your order. But, once product registration is received, we disable your download access. Customers are expected to make backups of their downloads. We do not maintain these downloads indefinitely. Should there be any change to any aerostudios product within1 year of purchase, upgrades will be provided free of charge as a download only. Upgrades after the first year are fee-based. Proof of purchase is required. Should you fail to make a backup of the download file(s), or request it again after the 30 day period, you will be charged $10 USD for the cost of the bandwidth. Replacement CDs are not provided unless damaged and returned to aerostudios for inspection.