| FAQs | Support
BUILDS HAVE BEEN DISCONTIUED..
Any build of ATCsimulator2 prior to version 3.5.0 have been discontinued
and are no longer supported due to too many changes in the Windows operating
system. This includes build 18.104.22.168, 22.214.171.124 and 2.8.9. Any support
requests for the above mentioned versions will not receive a response.
Schedule for Product Support:
Monday thru Friday from 4:00pm to
Our offices are closed on the weekends and Federal Holidays.
For those of you wishing to utilize speech recogntion, USB headsets are
not recommended. A standard analog headset that uses the MIC input of
your sound card produces superior response to that of USB headsets. Plus,
known issues with USB headsets will be avoided when a standard analog
headset is utilized. This information is most applicable when using the
shareware program ATA (Air Traffic Assistant) designed for use with ATCsimulator2.
SUPPORT FORUM Access is to validated paying customers only. Be prepared
to provide your Paypal transaction ID and/or your receipt to gain forum
access. We do not grant access to the forum to the general
public due to abuses by SPAMBOTS and other unwelcome automated internet
FILE DOWNLOAD/UPGRADE POLICY
Downloads of updates or complete purchased versions are provided for 30
days from the date of your order. But, once product registration is received,
we disable your download access. Customers are expected to make backups
of their downloads. We do not maintain these downloads indefinitely. Should
there be any change to any aerostudios product within1 year of purchase,
upgrades will be provided free of charge as a download only. Upgrades
after the first year are fee-based. Proof of purchase is required. Should
you fail to make a backup of the download file(s), or request it again
after the 30 day period, you will be charged $10 USD for the cost of the
bandwidth. Replacement CDs are not provided unless damaged and returned
to aerostudios for inspection.