Program Updates | FAQs | Support Forum

Product Support is provided

Monday from 1:00pm to 08:00pm CST
Tuesday - Wednesday 10:00am to 06:00pm CST
Thursday from 1:00pm to 08:00pm PM CST
Friday from 10:00am to 06:00pm CST

Our offices are closed on the weekends.


January 14, 2009 - USB Headsets

For those of you wishing to utilize speech recogntion, USB headsets are not recommended. A standard analog headset that uses the MIC input of your sound card produces superior response to that of USB headsets. Plus, known issues with USB headsets will be avoided when a standard analog headset is utilized. This information is most applicable when using the shareware program ATA (Air Traffic Assistant) designed for use with ATCsimulator2.

January 12, 2010 - Microsoft Policy regarding VB6 and Windows VISTA/7

The following article, explains that VB6 will continued to be supported in VISTA/7 for next 5 years, followed by another 5 years of extended support. ATCsimulator®2 was written in VB6 Professional and will continue to be updated/modified in VB6 Professional. You can be assured that our product will continue to be supported up through 2018. So, if you encounter any strange behavior as can be expected with the latest O/S, please alert us and we will work diligently to correct any problem encountered as always.

December 4, 2009 - UPGRADE(S)

If you purchased ATCsimulator®2 between January 1, 2006 and prior to December 3, 2007, you can upgrade to the current version for $20 USD. Purchases prior to January 1, 2006 are not eligible for upgrade at a discounted price.

July 16, 2009 - Build #3.4.1 Available for download

Widescreen support for the ARTS-IIIa mode is now available. Download this update by clicking here. This is a zip file. Extract the contents into your root ATCsimulator2 folder, using the folder names stored in the zip. This is typically, "C:\Program Files\ATCsimulator2". This update will provide the following widescreen modes for ARTS-IIIa:

1280x800
1440x900
1680x1050

This only works with normal (96 dpi) or large (120 dpi) font modes. Non-standard font settings do not apply and could result in erroneous looking displays. You will need to set your screen display settings manually since ATCsimulator2 will not alter your display settings. WARNING!, DO NOT attempt to use this with any version prior to 3.3.0.16, or you will suffer a complete failure of your original program. We will not reissue downloads to correct your mistake.

NOTE: This update will not require you to re-register, nor will your unlock code change. This update is only valid on installations that have been previously provided with unlock codes.

ATCsimulator2 Build 3.3.0.16 (Dec. 3, 2007) or later is required. If you have an earlier version purchased between January 1, 2006 and December 3, 2007, you can upgrade for $20 USD. This upgrade will provide you with 3.3.0.16 Professional. You can then apply the widescreen update to this version. Your Paypal transaction ID and email account will be needed to validate your previous order and to send an invoice for the upgrade.

May 19, 2009

SUPPORT FORUM Access is to validated paying customers only. Be prepared to provide your Paypal transaction ID and/or your receipt to gain forum access.

December 4, 2007 - FILE DOWNLOAD/UPGRADE POLICY

Downloads of updates or complete purchased versions are for a period not to exceed 90 days. Customers are expected to make backups of their downloads. We do not maintain these downloads indefinitely. Upgrades are provided free for a 1 year period from date of purchase. Upgrades after the first year are fee-based. Proof of purchase is required.

MICROSOFT WINDOWS VISTA Tips

As you will find with ANY application written for Windows XP, the following actions MUST be performed to ensure your XP programs will run under Windows VISTA. Hopefully this bug in VISTA will be corrected in the upcoming release of Windows 7.

To run ATCsimulator2 on a VISTA machine, you MUST do the following;

Before, during and after installation, locate all EXEs(application file type) in the ATCsimulator2 root folder and all of those located on the CD;

set the compatibility to "Windows XP/SP2"
check "Disable Themes"
check "Run As Administrator".

Or you can also elect to disable UAC (User Account Control) to circumvent VISTA installation interference.

If you cannot find an answer to your problem at the forum, please email us at atcsimulator@cox.net with an explanation of the problem, and at least the Windows operating system you are running.

But please, no questions for support of Speech Recognition, only problems related to the ATCsimulator®2 program itself.

Thank you for your support and suggestions. Enjoy!