Program Updates | FAQs | Support Forum

Product Support is provided

Monday from 1:00pm to 08:00pm CST
Tuesday - Wednesday 10:00am to 06:00pm CST
Thursday from 1:00pm to 08:00pm PM CST
Friday from 10:00am to 06:00pm CST

Our offices are closed on the weekends.

ADDITIONAL FREEWARE SECTORS

Click on the following files to download any of these 4 free sectors.

Charles de Gaulle Airport
Heathrow Airport
Amsterdam Schiphol Airport
Pearson International Airport

USE AT YOUR OWN RISK!! - NO WARANNTY IS EXPRESSED OR IMPLIED

USB Headsets

For those of you wishing to utilize speech recogntion, USB headsets are not recommended. A standard analog headset that uses the MIC input of your sound card produces superior response to that of USB headsets. Plus, known issues with USB headsets will be avoided when a standard analog headset is utilized. This information is most applicable when using the shareware program ATA (Air Traffic Assistant) designed for use with ATCsimulator2.

SUPPORT FORUM

SUPPORT FORUM Access is to validated paying customers only. Be prepared to provide your Paypal transaction ID and/or your receipt to gain forum access. We do not grant access to the forum to the general public due to abuses by SPAMBOTS and other unwelcome automated internet nuisances.

FILE DOWNLOAD/UPGRADE POLICY

Downloads of updates or complete purchased versions are provided for 30 days from the date of your order. But, once product registration is received, we disable your download access. Customers are expected to make backups of their downloads. We do not maintain these downloads indefinitely. Should there be any change to any aerostudios product within1 year of purchase, upgrades will be provided free of charge as a download only. Upgrades after the first year are fee-based. Proof of purchase is required. Should you fail to make a backup of the download file(s), or request it again after the 30 day period, you will be charged $10 USD for the cost of the bandwidth. Replacement CDs are not provided unless damaged and returned to aerostudios for inspection.