| FAQs | Support
BUILDS HAVE BEEN DISCONTIUED..
Any build of ATCsimulator2 prior to version 3.5.0 have been discontinued
and are no longer supported due to too many changes in the Windows operating
system. This includes build 22.214.171.124, 126.96.36.199 and 2.8.9. Any support
requests for the above mentioned versions will not receive a response.
Schedule for Product Support:
Monday thru Friday from 4:00pm to 08:00pm CST
Our offices are closed on the weekends and
SUPPORT FORUM Access is to validated paying customers only. Be prepared
to provide your Paypal transaction ID and/or your receipt to gain forum
access. We do not grant access to the forum to the general public
due to abuses by SPAMBOTS and other unwelcome automated internet nuisances.
FILE DOWNLOAD/UPGRADE POLICY
Downloads of updates or complete purchased versions are provided for 30
days from the date of your order. But, once product registration is received,
we disable your download access. Customers are expected to make backups
of their downloads. We do not maintain these downloads indefinitely. Should
there be any change to any aerostudios product within1 year of purchase,
upgrades will be provided free of charge as a download only. Upgrades
after the first year are fee-based. Proof of purchase is required. Should
you fail to make a backup of the download file(s), or request it again
after the 30 day period, you will be charged $10 USD for the cost of the
bandwidth. Replacement CDs are not provided unless damaged and returned
to aerostudios for inspection.