Program Updates | FAQs | Support Forum (Members Only)

Product Support is provided

Monday from 1:00pm to 08:00pm CST
Tuesday - Wednesday 10:00am to 06:00pm CST
Thursday from 1:00pm to 08:00pm PM CST
Friday from 10:00am to 06:00pm CST

Our offices are closed on the weekends.

December 4, 2007 - FILE DOWNLOAD/UPGRADE POLICY

Downloads of updates or complete purchased versions are for a period not to exceed 90 days. Customers are expected to make backups of their downloads. We do not maintain these downloads indefinitely. Upgrades are only offered for a 2 year period. Upgrades are provided free for a 1 year period from date of purchase. Upgrades after the first year are fee-based. Proof of purchase is required.

July 10, 2007 - Traffic Data (April/May 2007) Update

This update of new flight schedules and aircraft callsigns replace the following files:

All "arrivals.flp" files in all sectors
All "departs.flp" files in all sectors
All "analysis.dat" files in all sectors
"master.cs" in the ATCsimulator root folder (extra callsigns have been eliminated)
"master.ac" in the ATCsimulator root folder (extra aircraft types have been eliminated)
"airlines.bin" in the ATCsimulator root folder
"civilian.bin" in the ATCsimulator root folder
"phrase.ini" (used for creating custom pilot voices) (extra callsigns have been eliminated)
"script.txt" (used with the LEXDLG.EXE editor)
"Brad.vce" in the ".\Speech" folder

This update will work with version 2.8.9 or later. I would suggest that you first make a backup of your "..\ATCsimulator\Sectors\" or "ATCsimulator2\Sectors\" folder before applying this update. Also, it is highly recommended to back up additional files listed above that are not located in your '.\Sectors' folder so they can be restored in the event of an error.

In the event any problem is encounted, you can restore the original data and then send us a report of the problem encountered and the sector involved.

Click on this link and then select "Save As"; !! DO NOT SELECT RUN !!, and save this to your "ATCsimulator" or "ATCsimulator2" root folder. This is typcially;

C:\Program Files\ATCsimulator
or
C:\Program Files\ATCsimulator2

NOTE for build 2.8.9 Users: If running version 2.8.9, you will need to manually run this file from the ATCsimulator root folder.

The next time you play ATCsimulator®2, it will automatically update the sector data with this new information. It will also delete the downloaded file once completed, so you may wish to make a backup of this file as well for future use. Customers who purchase 3.3.0.16 or later, do not need to apply this update since it is included with the product.

March 12, 2007 - VISTA Tips

To run ATCsimulator2 on a VISTA machine, you MUST do the following;

Before, during and after installation, locate all EXEs in the ATCsimulator2 root folder and all of those located on the CD, set the compatibility to "Windows XP/SP2" , check "Disable Themes" and check "Run As Administrator".

October 12, 2006 - An upgrade to users of any previous version of ATCsimulator2 (build 3.3.0.16) is available for $20. This offer is not available to version 1.5, or 1.0. Proof of purchase is required, and the upgrade is provided as a download only. You will be issued an invoice from Paypal to pay for the upgrade once your purchase has been validated. If you wish to upgrade your copy of ATCsimulator®2, first register your copy of the product and then click here to send your request via email.

*NOTE: This update is not offered to copies of ATCsimulator®2 in Profisoft packaging purchased on/after January 7, 2006 from Profisoft or any of its affiliates.

January 31, 2006 - Note to existing 3.3.0.8 customers. Version 3.3.0.10 denotes a change in the installation process of ATCsimulator®2, and no changes to the program have been made. An update to 3.3.0.10 is not required, nor is one provided. I hopes this clarifies any confusion we may have created.

If you encounter a problem not addressed by the following upgrade, please email us at atcsimulator@cox.net with an explanation of the problem, and at least the Windows operating system you are running. But please, no questions for support of Speech Recognition, only problems related to the ATCsimulator®2 program itself.

Thank you for your support and suggestions. Enjoy!